Scheduler & Receptionist - Remote

Overview

We are seeking a motivated and detail-oriented Scheduler & Receptionist to join our team. This dual role serves as a crucial first point of contact for clients and caregivers, providing exceptional administrative support while ensuring smooth scheduling operations and maintaining efficient front-desk operations.

In Short

• Manage and coordinate caregiver schedules to ensure appropriate client-caregiver matching.
• Communicate effectively with caregivers regarding availability and certifications.
• Respond to client inquiries and concerns promptly and professionally.
• Maintain accurate records and documentation in the system.
• Perform various administrative tasks to support the scheduling process.
• Assist in client and caregiver onboarding.
• Manage general correspondence and maintain organized virtual files.
• Take ownership of daily responsibilities post-training.
• Ensure smooth communication with caregivers and clients.
• Maintain high service levels and a positive client experience.

Requirements

• Detail-oriented with strong organizational skills.
• Excellent communication skills.
• Ability to manage multiple tasks efficiently.
• Experience in administrative roles preferred.
• Familiarity with scheduling software is a plus.
• Ability to work independently after training.
• Strong interpersonal skills.
• Commitment to providing exceptional customer service.
• Ability to adapt to changing priorities.
• Proficient in Microsoft Office Suite or similar tools.

Benefits

• Competitive salary.
• Opportunities for professional development.
• Supportive team environment.
• Flexible working hours.
• Health benefits.