Network Operation Center Technician - Remote

Overview

Staff4Me is seeking a focused Network Operation Center (NOC) technician to join our team, ideal for professionals looking to advance their career in a collaborative and challenging environment. In this role, you will be responsible for ensuring the optimal performance and reliability of our network infrastructure. As part of the NOC team, you will monitor network activities, troubleshoot issues, and provide first-level support to maintain seamless operations across our systems. If you have a passion for networking and want to contribute to a growing company within a supportive framework, this could be the opportunity for you.

In Short

• Continuously monitor network services for performance, stability, and availability.
• Log and escalate incidents according to protocols, ensuring prompt action toward resolution.
• Conduct initial troubleshooting for network-related issues, including connectivity and basic routing problems.
• Work closely with senior staff to address complex incidents and assist with resolution strategies.
• Document all relevant network incidents, troubleshooting steps, and resolutions for future reference.
• Support the execution of scheduled maintenance windows while minimizing downtime.
• Contribute to the development and enhancement of NOC procedures and operations.
• Provide excellent customer service during incidents, effectively communicating solutions and status updates.

Requirements

• Experience in network monitoring and troubleshooting.
• Familiarity with network protocols and services.
• Ability to work in a team-oriented environment.
• Strong communication skills for customer service.
• Detail-oriented with good documentation practices.

Benefits

• Opportunity for career advancement.
• Collaborative work environment.
• Supportive team structure.
• Professional development opportunities.