Network Operation Center Support - Remote

Overview

We are seeking a dedicated Network Operation Center Support to join our team at Staff4Me. As a NOC Support, you will play a crucial role in ensuring the smooth operation of our network infrastructure and provide technical support to our clients. The ideal candidate should have a strong understanding of network protocols, troubleshooting methodologies, and possess excellent communication skills. If you are a detail-oriented individual with a passion for providing exceptional customer service, we invite you to apply for this exciting opportunity.

In Short

• Provide real-time assistance to T2s and handle escalated calls for offline devices when all Senior NOC agents are unavailable.
• Proactive Network Monitoring
• Nagios Alerts monitoring – Hosts and Services.
• Meraki dashboard and alerts monitoring.
• Create a ticket and initiate contact to sites to troubleshoot and resolve Proactive monitoring cases.
• Notify properties of offline/down equipment through calls and/or email and provide options to send a technician to resolve or replacement if unable to troubleshoot.
• Contact properties to get approval for dispatches and hardware replacement through calls and emails.
• Create, assign, and handle tech dispatches.
• Troubleshoot/Recover Offline devices.
• Install Replacement Devices and configure them.

Requirements

• Strong understanding of network protocols.
• Experience in troubleshooting methodologies.
• Excellent communication skills.
• Detail-oriented individual.
• Passion for providing exceptional customer service.

Benefits

• Opportunity to work in a dynamic team environment.
• Gain experience in network operations.
• Work remotely.