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Network Operations Center (NOC) Technician - Remote

Posted 16 weeks ago

Overview

The Network Operations Center (NOC) Technician provides real-time assistance and handles escalated calls for offline devices, ensuring proactive monitoring and troubleshooting of network issues.

In Short

  • Provide real-time assistance to T2s and handle escalated calls.
  • Proactive network monitoring using Nagios and Meraki.
  • Create tickets and troubleshoot monitoring cases.
  • Notify properties of offline equipment and provide resolution options.
  • Contact properties for approval on dispatches and replacements.
  • Create and manage tech dispatches.
  • Troubleshoot and recover offline devices.
  • Initiate RMA for faulty materials and follow up.
  • Run and complete Post Installation Checks (P.I.C).
  • Manage database updates for installed equipment.

Requirements

  • Experience in network monitoring and troubleshooting.
  • Familiarity with Nagios and Meraki dashboards.
  • Strong communication skills for customer interaction.
  • Ability to manage tech dispatches effectively.
  • Proficient in database management and Excel.

Benefits

  • Opportunity to work remotely.
  • Engagement in a dynamic work environment.
  • Professional development opportunities.

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