Network Operations Center (NOC) Technician - Remote

Overview

The Network Operations Center (NOC) Technician provides real-time assistance and handles escalated calls for offline devices, ensuring proactive monitoring and troubleshooting of network issues.

In Short

• Provide real-time assistance to T2s and handle escalated calls.
• Proactive network monitoring using Nagios and Meraki.
• Create tickets and troubleshoot monitoring cases.
• Notify properties of offline equipment and provide resolution options.
• Contact properties for approval on dispatches and replacements.
• Create and manage tech dispatches.
• Troubleshoot and recover offline devices.
• Initiate RMA for faulty materials and follow up.
• Run and complete Post Installation Checks (P.I.C).
• Manage database updates for installed equipment.

Requirements

• Experience in network monitoring and troubleshooting.
• Familiarity with Nagios and Meraki dashboards.
• Strong communication skills for customer interaction.
• Ability to manage tech dispatches effectively.
• Proficient in database management and Excel.

Benefits

• Opportunity to work remotely.
• Engagement in a dynamic work environment.
• Professional development opportunities.