Community Support Specialist for Japanese-speaking Users - Remote

Overview

This role involves serving as the primary point of contact for Japanese-speaking community members, providing support and enhancing engagement through various strategies.

In Short

• Serve as the primary point of contact for Japanese-speaking community members.
• Provide personalized support via email, chat, and forums.
• Monitor community platforms for emerging issues and feedback.
• Develop strategies to enhance community engagement.
• Organize events, contests, and discussions for community members.
• Collaborate with teams to resolve complex user issues.
• Contribute to community guidelines and best practices.
• Analyze community metrics to identify trends and insights.
• Stay updated on industry trends and cultural nuances.

Requirements

• Fluency in Japanese and English.
• Experience in community management or customer support.
• Strong communication and interpersonal skills.
• Ability to analyze data and provide actionable insights.
• Familiarity with community engagement strategies.

Benefits

• Work remotely from anywhere in the Philippines.
• Flexible working hours.
• Opportunity to engage with a diverse community.
• Professional development opportunities.