Senior Director of Accounts - Remote

Overview

Stacker is seeking a Senior Director of Accounts to work directly with our largest commercial partners. As a team lead, you’ll report directly into our VP of accounts and oversee 2-4 account managers that will be responsible for Enterprise customers using our content studio and syndication products. You’ll be responsible for developing and executing strategic plans to maintain and grow relationships with Stacker’s Fortune 500 partners, expanding our book of business with existing key accounts. While supporting customers, you’ll also be a leader on the revenue team and help drive implementation of better systems, tools, and playbooks as the organization scales. The ideal candidate will have an exceptional grasp of the digital marketing landscape, experience with strategic B2B account management, and an ability to work closely with cross-functional teams to achieve business objectives.

In Short

• Develop and implement strategic account plans that align with enterprise brand needs and drive increased renewal and expansion
• Build and maintain strong relationships with key stakeholders for brand partners, understanding their goals, needs, and challenges.
• Lead a team of Account Managers to ensure we’re delivering excellent services to our partners
• Work collaboratively with Sales, Newsroom, and Operations teams to ensure we’re successfully coordinating across partner campaigns
• Maintain high service level and ensure timely resolution of customer concerns and issues
• Collect and analyze data to identify trends, improve retention, and drive growth

Requirements

• 10+ years of experience in Partner Management, Customer Success, or Account Management role; 2+ years of management experience preferably in high growth startups, adtech, or other tech-enabled companies
• Advanced understanding of digital marketing, PR, content, SEO, and/or earned media strategies
• Proven leadership track record growing existing enterprise customers through expansion and renewal
• Talent for managing account relationships, navigating retention situations, and identifying red flags
• Experience leading and developing a team of account managers; comfortable working collaboratively with cross-functional teams to achieve customer outcomes
• Proven track record successfully achieving book of business revenue targets
• Highly organized and process-oriented operator with exceptional interpersonal and communication skills
• Strong executive presence, proven ability to build relationships with senior external stakeholders
• Comfortable navigating ambiguity and working in undefined environments

Benefits

• Competitive Base
• Quarterly Bonus Program
• Equity Stock Option Program
• Full Health & Dental Coverage
• Fully Remote Team
• Unlimited PTO
• 3 Months of Paid Family Leave
• Annual Team Offsites
• Monthly Virtual Social Events
• Awesome & Inclusive team culture!