Manager, Client Services - Remote

Overview

StackAdapt is seeking a Manager of Client Services to lead a high-performing team focused on account retention and growth, while delivering exceptional customer service.

In Short

• Lead a team of Account Managers ensuring alignment with company objectives.
• Focus on account retention and revenue expansion strategies.
• Coach team members to develop strategic plans for their portfolios.
• Oversee hiring, onboarding, and performance planning for the team.
• Identify opportunities to increase team efficiency and effectiveness.
• Build strong relationships with key customers as a strategic consultant.
• Provide in-depth consultation on StackAdapt DSP and campaign management.
• Advocate for the Client Service team’s interests and feedback.
• Travel as necessary for client meetings and presentations.
• Work in a remote-first environment with a focus on collaboration.

Requirements

• Extensive media experience and programmatic knowledge.
• 3+ years of team management experience.
• Proven ability to inspire and energize teams.
• 5+ years in account management within the programmatic space.
• Proactive problem-solver in a fast-paced environment.
• Detail-oriented with superior organizational skills.
• Strong communication skills, both verbal and written.
• Familiarity with digital advertising trends.
• Bonus for experience with StackAdapt.

Benefits

• Competitive salary.
• Private Medical Insurance cover.
• Auto-enrolment into the company pension scheme.
• Work from home reimbursements.
• Support for personal development initiatives.
• Parental leave policy.
• Friendly and supportive company culture.
• Social and team events (virtually).
• Flexible working policy allowing work from anywhere.