Client Services Manager - Remote

Overview

Parsons is seeking a motivated and client-focused Client Services Manager to join our Infrastructure team in Manitoba. In this role, you will be responsible for managing and strengthening relationships with key clients, ensuring their needs are met, and driving the success of infrastructure projects across the region.

In Short

• Serve as the main point of contact for clients.
• Collaborate with internal teams to deliver tailored solutions.
• Monitor client accounts and proactively address concerns.
• Develop strategies to improve client retention and satisfaction.
• Identify opportunities for business growth.
• Ensure projects are delivered on time and within scope.
• Manage interdisciplinary teams and mentor professionals.
• Strong communication abilities for reports and presentations.
• Experience working with Indigenous communities.
• CAPM/PMP certification or eligibility to obtain within 6 months.

Requirements

• 5+ years of related work experience.
• Solid understanding of project management principles.
• Knowledge of industry practices and regulations.
• Proven ability to manage disputes professionally.
• Exceptional ability to manage multiple tasks efficiently.
• Demonstrated ability to influence outcomes.
• Strong written and verbal communication skills.
• Experience in team collaboration and change management.

Benefits

• Health, vision, and dental insurance.
• Employer-paid provincial care premiums.
• Defined Contribution Pension Plan (DCPP).
• Tax-Free Savings Account (TFSA).
• Registered Retirement Savings Plan (RRSP).
• Life insurance and paid time off.
• Sick leave and holidays off.
• Gym membership discounts.