Junior Client Success Manager - Remote

Overview

As a Junior Client Success Manager at StackAdapt, you will play a key role in managing post-sales client relationships, focusing on user adoption and campaign performance within a self-serve advertising platform.

In Short

• Serve as the main point of contact for clients across various industries.
• Advise clients on effective campaign strategies.
• Provide regular reporting and strategic recommendations to ensure campaign success.
• Onboard new clients and provide training on the StackAdapt platform.
• Drive client retention and growth by maximizing platform usage.
• Resolve customer inquiries within established SLAs.
• Assist in creating support documentation for common challenges.

Requirements

• 2+ years of experience in Real Time Bidding/programmatic expertise.
• Experience with Google Tag Manager, Google AdWords, and Facebook Ads.
• Proven success in managing client relationships.
• Focus on account retention and revenue growth.
• Ability to communicate technical concepts effectively.
• Familiarity with digital advertising trends.
• Exceptional communication and analytical skills.
• Ability to manage multiple priorities simultaneously.
• Experience in providing training to clients with varying knowledge levels.

Benefits

• Work in a remote-first company with flexible working conditions.
• Opportunity to work with innovative advertising technology.
• Collaborate with cross-functional teams to enhance client success.