Digital Experience Specialist - Remote

Overview

A data-driven and innovating Digital Experience Specialist capable of designing and scaling automated renewal journeys that ensure the stability of our broader customer base.

In Short

• Design automated journey mapping for digital renewals.
• Create tech-touch programs for timely customer messaging.
• Optimize self-service renewals processes.
• Monitor customer health scores for retention plays.
• Implement upsell and cross-sell triggers for growth.
• Continuously test digital outreach solutions.

Requirements

• 3-5 years of digital customer success or marketing experience.
• Proficiency with CS, Sales, and Marketing automation tools.
• Strong data interpretation skills.
• Excellent communication skills for digital outreach.
• Passion for efficiency and automation.

Benefits

• Competitive Base Salary.
• Generous paid vacation.
• Parental leave and unlimited sick days.
• Equity for all employees.
• Industry-leading health benefits.
• Company-paid Life Insurance.
• Home Internet stipend.
• Professional development allocation.
• Home office setup allowance.
• Access to learning platforms.