IT Director - Remote

Overview

The IT Director develops and implements a global IT strategy aiming at improving business processes and global organization effectiveness. The position will be responsible for building a world-class IT department, as well as the management of the IT infrastructure and business solutions, end-user services and compliance to industry standards.

In Short

• Successfully complete IT acquisition integrations within the timeline committed by the Board of Directors, meeting 'done-done' criteria.
• Establish and sustain effective monitoring and incident management processes to ensure IT operational reliability.
• Ensure the IT team efficiently resolves a growing volume of complex support tickets.
• Maintain a customer satisfaction (CSAT) rating of at least 90% with a 10% response rate for closed IT tickets.
• Lead and optimize the integration process for Delivery Engine (DE) teams post-acquisition, ensuring seamless operational and cultural alignment.

Requirements

• Bachelor's degree in Information Technology Or equivalent degree
• 10+ years in Information Technology Leader
• Travel expected: 25-50%
• Office Requirements: 3 days per week

Benefits

• Opportunity to build a world-class IT department
• Engagement in long-term planning aligned with future market trends
• Dynamic work environment with a focus on operational continuity