Senior Data Analyst, Member Experience - Remote

Overview

We are hiring a Senior Data Analyst within our Business Intelligence organization to work with our Member Experience team. The Member Experience team owns the platform that enables users to search for providers, book appointments, and track their mental health journey. In this role you will work with the Member Experience team to define metrics and KPIs that help us understand how well we’re achieving our mission of removing every barrier to mental health; the goal is to ensure that everyone who needs care is able to get it. You’ll operate in a cross functional data team that includes data scientists and analytics engineers, all of whom are working towards this goal with you.

In Short

• Partner with the member experience product team to build, maintain, and improve reporting infrastructure that supports our member funnel metrics and related KPIs.
• Develop dashboards and data visualizations that empower non technical users within the product team to understand overall trends and drill into drivers of metric movements.
• Partner with the data science team to dive deeper into major trends, helping us understand what is driving those changes.
• Ensure downstream teams can access and utilize data effectively by providing training, documentation and support for the dashboards and data products you deliver.
• Ensure accurate and consistent reporting of metrics, collaborating with cross-functional stakeholders to ensure data alignment across the business.
• Work with our analytics engineering team to maintain the core data models in dbt that support these metrics and ensure data consistency.

Requirements

• You are passionate about changing the face of mental health care and Spring Health’s mission to remove all barriers to mental health resonates with you.
• You have 5+ years of working experience working with data, data visualization, and dashboarding tools.
• You have experience working with product teams and with product analytics in particular.
• You are an expert in SQL, and have at least familiarity with dbt or similar data transformation tools.
• You have strong user empathy - you can deeply understand the core issues stakeholders are having and translate them into solutions that meaningfully improve their ability to operate.
• You have experience working with Looker or other similar data visualization tools (tableau, etc), both creating the data model and building dashboards.
• You focus on impact, finding the things you can deliver that deliver the most value for your stakeholders.
• You have exceptional communication skills, are comfortable explaining technical concepts to a non-technical audience, and are comfortable working independently with executive level team members.
• You are humble, highly motivated, and thrive in fast-paced environments.
• You have a proven ability to proactively manage your own priorities and dependencies in alignment with cross-functional dependencies and product/business impact.
• You have a passion for successfully navigating ambiguous problem areas and learning new approaches.

Benefits

• Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans are also available.
• Employer sponsored 401(k) match of up to 2%.
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• Generous paid time off, 10 sick days, 12 paid holidays throughout the year, and a 1 month sabbatical leave granted at your 4 year anniversary.
• We offer parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.