Senior Manager of Member Experience - Remote

Overview

The Senior Manager of Member Experience at Recuro Health will oversee teams and processes that impact member satisfaction and contact center metrics, aiming to enhance the overall member experience in healthcare.

In Short

• Lead the Concierge and Member Services departments.
• Develop and execute new processes for efficiency improvement.
• Manage reporting and analysis for Recuro Leadership.
• Translate client initiatives into operational requirements.
• Maintain a positive culture within departments.
• Manage contact center metrics and performance.
• Serve as the point of contact for leadership and clients.
• Develop career progression and performance standards.
• Other duties as assigned.

Requirements

• Bachelor’s degree in Business, Healthcare, or related field (preferred).
• 5+ years in advanced PowerPoint and Excel skills.
• 3+ years in healthcare operations.
• 3+ years of management or supervisory roles.
• 2+ years in management consulting or business strategy roles.
• 1+ years in contact center operations preferred.

Benefits

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• Work in a collaborative team environment.
• Engage in meaningful work in the healthcare sector.