Customer Operations Specialist - EU - Remote

Overview

Spreetail is seeking a Customer Experience Specialist to enhance customer experience across various marketplace channels while supporting operational efficiency.

In Short

• Provide day-to-day support to the Platform Service Operations team.
• Coordinate delivery dates and handle complaints and return requests.
• Ensure effective communication between stakeholders to meet customer requirements.
• Act as a secondary point of contact for customer service escalations.
• Identify process gaps and implement service quality improvements.
• Collaborate with Account Managers to resolve various operational issues.
• Collect data for KPIs and support account management.
• Analyze customer feedback for continuous improvement.

Requirements

• Strong collaboration and communication skills.
• Ability to identify business improvement opportunities.
• Attention to detail in data analysis.
• Flexibility to adapt to constant changes.
• Influential in driving change and improvement.
• Tenacity in striving for perfection.
• Ability to operate strategically and tactically in a fast-paced environment.
• High organizational skills to manage multiple priorities.

Benefits

• Opportunity to work in a fast-growing ecommerce company.
• Develop skills in a dynamic environment.
• Collaborate with a diverse team.