Customer Success Manager, Ad Sales - Remote

Overview

Join the Customer Success team within Spotify's Advertising Sales business, where you will build relationships to grow our business and help craft creative solutions for clients.

In Short

• Build deep client relationships to deliver outstanding customer service.
• Act as the primary point of contact for clients throughout the sales and campaign lifecycle.
• Manage RFP responses and media planning strategy across all buying channels.
• Participate in client meetings for campaign prep, optimization recommendations, and reporting.
• Collaborate with internal teams to structure campaigns to meet metrics.
• Lead all aspects of campaign setup, launch, and activation.
• Monitor campaign performance and optimize media plans.
• Identify and pitch incremental business opportunities.
• Educate clients on Spotify’s products and processes.
• Conduct post-campaign analysis with recommendations.

Requirements

• Bachelor's degree in Sales, Advertising, Marketing, or Business.
• Minimum of 3 years experience in digital media.
• Strong industry knowledge and desire to grow in digital media.
• Understanding of advertising performance metrics.
• Outstanding customer service reputation.
• Ability to translate client requests into actionable recommendations.
• Strong organizational and multi-tasking skills.
• Effective collaboration with cross-functional teams.
• Excellent verbal, written, and presentation skills.
• Proficiency in Excel, PowerPoint, and experience with CRMs and ad servers.

Benefits

• Flexible work environment.