Learning & Development Specialist (Instructional Designer) - Remote

Overview

We’re looking for a forward-thinking Learning & Development Specialist (Instructional Designer) who’s passionate about designing personalized, tech-enabled learning experiences that prepare our Customer and Creator Support advisors to handle complex conversations and troubleshooting.

In Short

• Build tailored, data-supported learning experiences for advisors.
• Develop AI-assisted, simulation-based learning experiences.
• Incorporate advisor assist technologies into learning design.
• Create engaging content across various formats.
• Use generative AI for efficient content development.
• Partner with global training teams and stakeholders.
• Support integration of learning-performance dashboards.
• Collaborate with site trainers for effective simulations.
• Shape new skilling pathways for advisors.
• Conduct ongoing needs analysis for skill gaps.
• Analyze learning outcomes to improve content.

Requirements

• 3+ years experience in blended learning design.
• Excited about AI and emerging tech in learning solutions.
• Balance storytelling with data insights.
• Thrive in cross-functional environments.
• Energized by change and innovation.
• Solid understanding of tools like Articulate Storyline.

Benefits

• Flexibility to work from home with some in-person meetings.