Technical Implementation Consultant (Alerting) - Remote

Overview

The Technical Implementation Consultant (Alerting) is responsible for the installation, configuration, monitoring, and troubleshooting of applications in a Windows Server environment, focusing on various integrations and application support.

In Short

• Remote position in the USA with no travel required
• Installation and configuration of server components and mobile applications
• Collaboration with vendors and customers to resolve software issues
• Support customer go-live and application activation
• Maintain knowledge of product versions and troubleshooting techniques
• Manage customer relationships and provide timely support
• Communicate technical details effectively to diverse audiences
• Document processes and project outcomes
• Evaluate project outcomes and customer satisfaction
• Required education includes an Associate's degree and 5+ years of experience

Requirements

• 5+ years experience troubleshooting software applications
• Experience in Healthcare IT
• Excellent communication skills
• Ability to work extended hours as needed
• Strong analytical and problem-solving skills
• Customer-focused with confidence
• Understanding of system implementation processes
• Strong knowledge of security concepts and networking
• Knowledge of SQL and VMWare
• Ability to work effectively in a team

Benefits

• Flexible work environment
• Opportunity to work with healthcare technologies
• Professional development opportunities
• Supportive team culture
• Competitive compensation package