Technical Implementation Consultant (SQL) - Remote

Overview

The Technical Implementation Consultant (SQL) is instrumental in acclimating clients to our software products. Through partnering with internal project teams, you will deliver a first-rate customer service experience to effectively install, configure, monitor, and troubleshoot software to meet client needs. Relationship-building is a key skill along with your technical expertise and the ability to creatively problem-solve.

In Short

• 100% Remote position.
• Up to 25% travel requirement (Domestic).
• Deliver customer service experience through software installation and configuration.
• Analyze and design integration requirements for customer implementations.
• Independently install and configure software products.
• Diagnose and troubleshoot product issues with clients.
• Provide customer training on applications as needed.
• Manage customer relationships and communicate effectively.
• Maintain documentation and follow implementation standards.
• Report on project outcomes and customer satisfaction.

Requirements

• Bachelor's degree.
• 3+ years of experience with enterprise software applications.
• Proficiency in SQL, Windows, and VPN solutions.
• Understanding of system implementation and installation processes.
• Experience in Windows OS troubleshooting.
• IT desktop skills for setting up files and programs.
• Knowledge of Windows permissions and policies.
• Analytical and creative problem-solving skills.

Benefits

• Flexible working environment with remote work options.
• Opportunity for professional development and training.
• Engagement with a diverse customer base.
• Dynamic work environment with varied challenges.