Customer Success & Support Associate - Remote

Overview

At Splint Invest, we make alternative investments – like art, wine, watches or rare collectibles – accessible to everyone. We’re growing fast and have one of the highest NPS scores in the industry. Why? Because we take Customer Success seriously.

Now, we’re looking for a motivated, tech-savvy team member to join our Customer Success Team and help us keep the bar high – and go even further.

In Short

• Provide first- and second-level customer support via chat, email, and phone
• Help users with onboarding, questions about investments, payments, and platform usage
• Learn and support our internal tools & tech stack (training provided – no coding needed)
• Play a key role in increasing the conversion from app install to active investor
• Build and maintain proactive relationships with new users – not just reactive support
• Collaborate with tech & product to escalate and solve complex issues
• Support in internal admin tasks, including payment handling and quality controls

Requirements

• You’re early in your career, but hungry to learn and grow into a more client-facing or product-related role
• You enjoy solving problems and working with both people and tools
• You have a basic understanding of tech / IT systems (e.g. REST APIs, ticketing tools, platform logic)
• You speak French and English fluently – German is a plus!
• You like working independently, but never hesitate to ask when stuck
• Experience in support, customer success, banking or fintech is a plus – but not required

Benefits

• Hands-on experience in a fast-growing fintech
• Direct access to founders & tech team
• On-the-job training in support systems, fintech workflows & internal processes
• Career development towards client success, operations or product
• Hybrid work setup – Office in Zurich, flexible hours, remote possible