Customer Success Support Associate - Remote

Overview

The Customer Success Support Associate role at Prompt involves providing backend support to customer-facing teams, enhancing the overall service experience in the healthcare technology sector.

In Short

• Support customer success teams with operational duties.
• Assist in onboarding and implementation processes.
• Provide technical support and data entry.
• Collaborate with various teams for project completion.
• Manage and organize client data transfers.
• Utilize project management software like Asana.
• Analyze data to improve software functionality.
• Ensure timely client onboarding.
• Demonstrate strong communication skills.
• Proactively seek process improvements.

Requirements

• Degree in Computer Science and/or Data Science.
• 1 year of experience in B2B SaaS implementation.
• Understanding of the healthcare industry.
• Proficiency in project management software.
• Exceptional organizational skills.
• Self-motivated and proactive attitude.
• Ability to communicate effectively.
• Willingness to work occasional weekends.

Benefits

• Competitive salary.
• Remote/hybrid work environment.
• Potential equity compensation.
• Flexible PTO.
• Company-sponsored lunches.
• Paid disability and life insurance.
• Medical, dental, and vision insurance.
• 401k plan.
• Fitness class credits.