Customer Success Manager - Remote

Overview

Spellbook is seeking a proactive Customer Success Manager to drive success for mid-market and enterprise clients, focusing on delivering measurable value and managing customer relationships.

In Short

• Serve as the main point of contact for mid-market and enterprise accounts.
• Build strong relationships with key stakeholders.
• Lead onboarding and training for new customers.
• Conduct regular business reviews and identify growth opportunities.
• Address objections and articulate ROI of solutions.
• Design targeted emails to engage legal professionals.
• Deliver tailored presentations and product demonstrations.
• Analyze usage data to drive engagement.
• Manage renewals and coordinate upsell opportunities.
• Troubleshoot technical issues and collaborate with internal teams.

Requirements

• 3+ years of customer success or account management experience in SaaS.
• Proven success managing mid-market and enterprise accounts.
• Strong sales acumen and objection-handling skills.
• Excellent communication and relationship-building abilities.
• Experience creating QBRs and email campaigns.
• Data-savvy with the ability to generate insights.
• Problem-solving skills for technical challenges.
• Adaptability in a fast-paced startup environment.
• Familiarity with HubSpot and Stripe.
• Other responsibilities as required.

Benefits

• Flexible, remote work environment with autonomy.
• Company-paid group benefits and mental health support.
• Generous time off policies and holiday closure.
• Monthly paid meals and wellness allowance.
• Competitive stock option grants.