Payer Portal Specialist - Remote

Overview

The Payer Portal Specialist plays a key role in ensuring accurate, timely, and centralized access to payer portals across the organization, supporting daily RCM operations.

In Short

• Maintain and obtain administrative access to payer portals
• Collaborate with practices to secure missing or incomplete payer portal access
• Ensure password management software is accurate and maintained
• Create and maintain training documentation for the password management platform
• Provide support and guidance to staff regarding portal access
• Troubleshoot portal issues and resolve access challenges
• Address inquiries related to payer portals and access workflows

Requirements

• Experience with dental payer portal creation and maintenance
• Ability to troubleshoot portal issues and resolve password management challenges
• Strong problem-solving skills
• Ability to work collaboratively in a team environment
• Self-motivated with minimal supervision
• Knowledge of the dental industry
• Working knowledge of Microsoft Office
• Excellent communication skills
• Strong organizational and time management skills

Benefits

• Competitive compensation
• Comprehensive medical, dental, and vision benefits
• 401(k) with company contribution
• Generous PTO and paid holidays
• Supportive culture with opportunities for growth