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Customer Success Manager - Remote

Posted 2 weeks ago
Customer Service
Full Time
NY, USA
$75,000 - $95,000/year

Overview

As a Customer Success Manager at Sortly, you will manage the full customer lifecycle for a SaaS product, focusing on onboarding, account growth, and retention.

In Short

  • Manage customer onboarding and training
  • Conduct regular check-ins and business reviews
  • Create customized reports and insights
  • Identify upselling and cross-selling opportunities
  • Collaborate with sales for renewals
  • Establish client retention goals
  • Provide customer feedback to product teams
  • Handle customer escalations effectively
  • Assist in developing customer success resources
  • Work in a remote-first environment

Requirements

  • 3+ years in Customer Success or similar role
  • Experience with SaaS customers in SMB and Mid-Market
  • Track record of customer retention and account expansion
  • Experience with CRM software
  • Strong presentation and listening skills
  • Ability to manage competing priorities
  • Willingness to adapt to evolving customer needs
  • Bonus for experience in product-led growth environments
  • Comfortable in low-structure environments

Benefits

  • Work with a passionate team
  • Culture of innovation and growth
  • Competitive salary and benefits
  • Impact on inventory management future
  • Annual off-site retreats
  • Home office stipend
  • 401k match
  • Learning and development reimbursement

Sortly

Sortly

Sortly is a remote-first, multi-device inventory management solution designed to help small and medium-sized businesses, as well as teams within larger organizations, manage their assets and consumables effectively. With a strong emphasis on a visual and intuitive user experience, Sortly has garnered over 8,000 five-star ratings in the App Store and maintains a high net promoter score, reflecting its commitment to customer satisfaction. The company is profitable and poised for growth within a $20 billion market, driven by organic growth and word-of-mouth referrals. Sortly values realness, inspiration, intelligence, and empathy, fostering a culture of continuous improvement and community engagement.

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