Senior Product Manager - Customer Care and Revenue Cycle Management - Remote

Overview

SonderMind is dedicated to providing accessible, personalized mental healthcare that produces high-quality outcomes for patients. We utilize innovative technology to help individuals find the right therapist and ensure our clinicians deliver best-in-class care.

In Short

• Seeking a Senior Product Manager for Customer Care and Revenue Cycle Management.
• Define and drive the roadmap for automating care coordination.
• Enhance revenue cycle processes to improve efficiency.
• Collaborate with Engineering, Design, Data Science, and Finance.
• Lead cross-functional initiatives and harness Gen AI for innovation.
• Conduct user research to inform product decisions.
• Develop a clear roadmap of features and initiatives.
• Drive operational excellence through collaboration.
• Ensure high-quality product delivery and user satisfaction.
• 5+ years of product management experience required.

Requirements

• 2+ years of experience in healthcare revenue cycle management.
• Strong communication skills to articulate customer problems.
• Proven track record of successful product market adoption.
• Entrepreneurial mindset with a proactive approach.
• Ability to work cross-functionally and lead collaboration.
• Experience with Gen-AI is a plus.

Benefits

• Flexible hybrid work environment.
• Generous PTO policy with a minimum of three weeks off.
• Free therapy coverage for employees.
• Comprehensive medical, dental, and vision coverage.
• 401K retirement plan with matching contributions.
• Company holidays and additional benefits.