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Service Engineer (Baltics Market) - Remote

Posted 2 weeks ago
Customer Service
Full Time
Lithuania

Overview

As a Service Engineer at SOLPLANET, you will provide technical support and collaborate with colleagues to enhance customer satisfaction in the renewable energy sector.

In Short

  • Provide technical troubleshooting support to installers and customers
  • Offer commissioning support both remotely and on-site
  • Collaborate with international and local teams to resolve customer issues
  • Coordinate logistics for inverter dispatch and collection
  • Manage onboarding of new service partners
  • Document case information using CRM software
  • Deliver training sessions to customers and colleagues
  • Identify opportunities for product and process improvement
  • Collect customer feedback for continuous improvement

Requirements

  • Experience in technical support or service engineering
  • Strong problem-solving skills
  • Ability to work collaboratively in a team
  • Familiarity with CRM software
  • Excellent communication skills
  • Willingness to travel for on-site support
  • Knowledge of renewable energy technologies is a plus

Benefits

  • Opportunities for professional development
  • Work in a dynamic and innovative environment
  • Be part of a mission-driven team
  • Competitive salary and benefits
Solplanet logo

Solplanet

Solplanet, a brand under the private equity-backed AISWEI, is a leading provider of renewable energy solutions, specializing in solar inverters, energy storage systems, and EV chargers. With over 15 years of expertise in research and development and manufacturing, Solplanet combines strong technological heritage from Germany and China. The company is recognized as one of the largest manufacturers of solar string inverters globally, producing 18 GW annually. Committed to making solar energy accessible to everyone, Solplanet focuses on delivering user-friendly and reliable products while fostering a culture of collaboration and innovation within a diverse, international team.

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