Customer Success Manager - Remote

Overview

The Customer Success Manager will be responsible for driving client retention, satisfaction, and expansion among our largest accounts by acting as a trusted advisor and ensuring clients maximize the value of our SaaS solutions.

In Short

• Provide on-site and remote product training for clients.
• Build relationships with key decision-makers at dealerships.
• Offer strategic guidance on best practices for dealership operations.
• Conduct business reviews and consultations with dealership leadership.
• Maintain regular communication with customers to address needs and issues.
• Manage an active pipeline of expansion opportunities.
• Provide insights and feedback to internal teams based on customer needs.
• Act as a product knowledge expert within the company.
• Work independently while collaborating across teams.
• Take ownership of assigned accounts with high accountability.

Requirements

• Bachelor’s degree or equivalent work experience in the automotive industry.
• 3+ years of customer account management experience.
• 3+ years of experience with SaaS products.
• 1+ year of hands-on experience with DealerSocket CRM.
• Previous experience working with Salesforce CRM.
• Proficiency in Microsoft Office Suite.
• Strong ability to train and present to groups and individuals.
• Excellent verbal and written communication skills.
• Demonstrated ability to work independently with minimal supervision.

Benefits

• Innovative culture and dedicated team.
• Opportunity to work with cutting-edge SaaS solutions.
• Supportive work environment focused on client success.
• Competitive compensation and benefits package.
• Access to professional development opportunities.