Senior Salesforce Business Analyst - Remote

Overview

The Senior Salesforce Business Analyst will analyze business processes and improve them using Salesforce for a leading e-commerce company in the fashion sector, working with innovative technologies to enhance customer experience.

In Short

• Analyze business processes and identify areas for improvement using Salesforce.
• Gather, document, and prioritize business requirements from stakeholders.
• Create user stories, use cases, and process maps.
• Collaborate with Salesforce administrators and developers to design solutions.
• Conduct testing of new functionalities (UAT, SIT) and support deployment.
• Lead workshops and training sessions for end users.
• Prepare business and system documentation.
• Monitor the effectiveness of implemented solutions and recommend improvements.

Requirements

• Proficient CRM B2B process excellence experience and process mapping skills.
• 8+ years working on the Salesforce.com Platform.
• Salesforce Administrator Certification.
• Salesforce Business Analyst Certification.
• Experience with agile methodologies (e.g. Scrum).
• Experience using process design tools (e.g. Signavio).

Benefits

• Flexible employment and remote work.
• International projects with leading global clients.
• Non-corporate atmosphere.
• Language classes.
• Internal & external training.
• Private healthcare and insurance.
• Multisport card.
• Well-being initiatives.