Member Experience Manager - Remote

Overview

The Member Experience Manager at Soda Health is responsible for creating seamless and delightful experiences for members, overseeing the development and delivery of materials across various channels.

In Short

• Develop and execute innovative programs to enhance member experience.
• Collaborate with cross-functional teams for program alignment.
• Maintain relationships with key stakeholders and vendors.
• Create templates for consistent communications across platforms.
• Manage inventory estimates and materials ordering.
• Conduct research on consumer behavior and market trends.
• Ensure effective communication and documentation for projects.
• Lead collateral review and identify gaps in member experience.
• Light copywriting for clear communications.
• Drive deliverables and maintain processes for improvement.

Requirements

• Strong analytical skills with proficiency in marketing analytics.
• Excellent project management skills.
• Leadership and team management capabilities.
• Strategic thinking with tactical execution ability.
• Exceptional communication and interpersonal skills.
• Ability to work across disciplines for product delivery alignment.
• Experience in driving deliverables and maintaining processes.
• Positive attitude and commitment to mentoring team members.

Benefits

• Competitive salary and discretionary bonus.
• Comprehensive medical, dental, and vision insurance.
• 100% employer-paid short-term and long-term disability.
• 401(k) program with employer contributions.
• Flexible work schedule and remote work options.
• Discretionary PTO and paid holidays.
• Parental leave.
• Employee Assistance Program (EAP).