Solutions Architect - Remote

Overview

The Solutions Architect at Snowplow will engage with customers to design and implement solutions that leverage customer behavioral data, ensuring their business needs are met while driving retention and growth.

In Short

• Onboard new customers and understand their business needs.
• Educate customers on best practices for using Snowplow technology.
• Engage creatively with customers to solve technical challenges.
• Collaborate with team members to develop training content and implementation methods.
• Develop expertise in key verticals through customer collaborations.
• Shape product roadmap by interpreting customer feedback.
• Contribute to marketing events and webinars.
• Deep emotional intelligence and communication skills.
• Experience in the data space and SQL proficiency.
• Creative problem-solving abilities with complex software products.

Requirements

• Deep understanding of customer needs and technical solutions.
• Experience in cloud infrastructure and database technologies.
• Excellent communication and teaching skills.
• Ability to work at the intersection of technology and business.
• Proven experience with behavioral data and event tracking.
• Experience with JavaScript and Google Tag Manager is a plus.
• Experience with Snowplow products is a bonus.

Benefits

• Competitive salary package with share options.
• Flexible working arrangements.
• Generous holiday allowance.
• MacBook and home office equipment allowance.
• Enhanced maternity, paternity, and parental leave.