Customer Care Service Coordinator - Third Shift - Remote

Overview

The Customer Care Service Coordinator will be a customer advocate and provide a world-class level of customer support to internal and external customers of Smiths Detection. This role is the catalyst to providing customers with First Call Resolution to their inquiry.

In Short

• Accurately opens and documents service events within the SMS.
• Generates work orders for field service engineers.
• Investigates and rectifies customer concerns.
• Coordinates schedules for Field Service Engineers.
• Creates quotes for consumable orders and parts.
• Conducts follow-up calls for customer satisfaction.
• Communicates with partners and vendors.
• Processes orders and resolves billing inquiries.
• Maintains liaison with various departments.
• Complies with health, safety, and environmental policies.

Requirements

• High School Diploma required; Associates' Degree preferred.
• 2 years of experience in customer service/support.
• Good communication skills and customer focus.
• Proficiency in Microsoft Office, especially Word and Excel.
• Experience with SAP, ServiceMax, Salesforce, or CRM.
• Ability to handle multiple tasks and projects.
• Self-motivated and reliable.
• Must be adaptable to changing shifts.
• Must pass government background checks.
• Fluency in English required.

Benefits

• Career growth opportunities.
• Inclusive work environment.
• Flexible benefits package.
• Excellent training programs.
• Competitive salary and profit plan.