Customer Care Service Coordinator - Remote

Overview

The Customer Care Service Coordinator will be a customer advocate and provide a world class level of customer support to internal and external customers of Smiths Detection, ensuring First Call Resolution for inquiries.

In Short

• Document service events accurately within the SMS.
• Generate work orders for field service engineers.
• Investigate and resolve customer concerns.
• Coordinate schedules for Field Service Engineers.
• Create quotes for consumable orders.
• Conduct follow-up calls for customer satisfaction.
• Communicate with customers about progress and status.
• Process orders and manage inventory.
• Maintain liaison with various departments.
• Comply with health, safety, and environmental policies.

Requirements

• High School Diploma required; Associates' Degree preferred.
• 2+ years of customer service/support experience.
• Good communication skills with customer focus.
• Experience with data entry and scheduling.
• Proficiency in Microsoft Office, especially Word and Excel.
• Experience with SAP, Salesforce, or CRM software desirable.
• Ability to multitask and meet service-level agreements.
• Must be a U.S. Person for security clearance.
• Flexibility to adapt to changing shifts and requirements.
• Ability to pass government background checks.

Benefits

• Career growth opportunities across the business.
• Inclusive work environment with strong leadership.
• Flexible benefits to suit lifestyle needs.
• Competitive salary and Business Profit Plan.
• Comprehensive benefits package.