Technical Support Engineer - Remote

Overview

As a Technical Support Engineer, you are an expert at solving customer problems. You’ll be part of an internal engineering team working with some of the largest and most advanced online performance marketers globally. You’ll be a vital component in ensuring world-class service to our customers.

In Short

• Make sure that Smartly is known for the best-in-class service globally.
• Build technical expertise in Facebook products including Ads API, Pages, and Platform, and provide consultative guidance to businesses.
• Build technical expertise in Instagram & Pinterest and maintain a general awareness of other social channels Ads API as Smartly will continue to become multi-channel.
• Work with the technological challenges of the world’s largest online advertisers.
• Help launch products including supporting Alpha and Beta programs.
• Handle support escalations.
• Quickly resolve advertiser issues, including campaign performance and product bugs.
• Perform tech-heavy investigations and resolve issues.
• Analyze, reproduce, prioritize, and document platform bugs.
• Improve documentation and help drive education about our platform.

Requirements

• Are interested in redefining the online marketing domain, have a willingness to push yourself to exceed your goals, and can learn new things quickly.
• Have prior experience in technical/product support or software development in a customer-facing role or, at least, a genuine interest in working closely with customers and tackling their problems.
• Are always looking to improve and automate. You can build your tools to help yourself, along with the rest of the team.
• Computer Science or Engineering-related education, background, or work experience.
• Fluency in spoken and written English.
• Fluency in any additional languages is appreciated.
• Ability to work at the office 3 days per week.

Benefits

• Inclusive Culture: Join a team of over 800 Smartlies representing more than 60 nationalities across 24 locations in 13 countries, we foster a culture built on trust, transparency, and open feedback.
• Global Impact: Be part of a company making a global impact, directly influencing our customers and business growth.
• Wellbeing Focus: Enjoy generous healthcare packages, mental health services, and a healthy work-life balance with paid holidays and family leave.
• Total Rewards: Benefit from equity options, performance-based rewards, competitive compensation, and ample career development opportunities.
• Hybrid Workplace: Experience a hybrid work model, balancing office and remote work, with the option to work abroad for up to 30 days.