Customer Success Director (EMEA) - Remote

Overview

The Customer Success Director EMEA will be key in driving operational excellence across key customer bases, focusing on building trust-based relationships and offering innovative solutions in the digital marketing industry.

In Short

• Build relationships with senior stakeholders and across customer segments.
• Create Joint Business Plans anchored to customer priorities.
• Lead strategic planning with customer decision-makers.
• Work cross-functionally to drive alignment and remove bottlenecks.
• Own account plans and initiatives with the account management team.
• Set clear goals and priorities for execution.
• Ensure product roadmap alignment with customer needs.
• Manage revenue forecasting and target setting.
• Drive sales and account expansion.
• Collaborate closely with internal teams.

Requirements

• 8-12 years in ad-tech/mar-tech industries with a track record of growing accounts.
• Strong leadership and organizational skills.
• Sales-driven with a focus on customer success.
• Excellent people skills for engaging diverse audiences.
• Desire to learn about the product for effective sales.
• Ability to collaborate with cross-functional teams.
• Willingness to work in London office 3 days a week.
• Open to travel.
• Experience in multinational businesses is a plus.

Benefits

• Inclusive culture with a diverse team.
• Global impact through customer influence.
• Wellbeing focus with healthcare packages.
• Equity options and performance-based rewards.
• Hybrid workplace model with remote work options.