Director of Customer Success EMEA - Remote

Overview

The Director of Customer Success at Deel will oversee and manage the Customer Journey for SMB, MM, or Enterprise client segments, developing and leading the customer success strategy.

In Short

• Lead the EMEA customer success strategy with executive collaboration.
• Drive strategy for segment performance metrics.
• Build and lead the customer success function with process improvements.
• Develop relationships with key customers to achieve their goals.
• Collaborate with internal teams to enhance customer experience.
• Advocate for customers within the organization.
• Implement technologies and measure team performance.
• Achieve customer retention and growth targets.
• Work in a fast-paced, diverse environment.
• Contribute to a company that values inclusivity and diversity.

Requirements

• 8+ years in customer success leadership roles.
• Experience in unicorn start-ups or large tech companies.
• Expertise in organizational design and performance frameworks.
• Proven track record in achieving metrics and expansion plans.
• Experience in introducing new technologies and strategies.
• Ability to build from the ground up.
• Strong execution ethic and high energy.

Benefits

• Provided computer equipment tailored to your role.
• Stock grant opportunities based on role and location.
• Flexible remote work options, including WeWork access.
• Competitive pay and scalable benefits.
• Inclusive work environment with diverse teams.