Customer Service Executive - Part Time (12 Month FTC) - Remote

Overview

This role plays a key part in delivering an industry-leading customer experience to a growing customer base. You’ll be the first point of contact for customers, handling inbound calls and email cases, answering questions, and resolving queries to a high standard. Using your knowledge of systems, products, and services, you’ll ensure every interaction is handled accurately, efficiently, and professionally.

In Short

• Handle inbound calls and email cases from customers.
• Provide accurate and efficient resolutions to customer queries.
• Update customer records and process requests.
• Promote energy-saving tools and services.
• Work closely with internal teams for timely resolutions.
• Build strong technical knowledge of products and services.
• Deliver a consistently positive customer experience.
• Part-time role, maximum of 25 hours per week.
• 12 month Fixed Term Contract.
• Base salary up to £17,500 (pro-rated).

Requirements

• Experience in a fast-paced customer contact environment.
• Accuracy in written communication, spelling, and grammar.
• Confident and able to handle objections effectively.

Benefits

• Flexible working options, including remote work.
• Global impact with opportunities for expansion.
• Commitment to diversity and inclusion.