Customer Service Executive (12 Month FTC) - Remote

Overview

We’re looking for a dedicated and professional individual to support our growing customer base by resolving queries efficiently and accurately. In this role, you'll handle inbound calls and emails, update customer records, and provide essential documents such as statements and invoices.

In Short

• Handle inbound calls and emails from customers.
• Update customer records efficiently.
• Provide essential documents like statements and invoices.
• Develop a strong understanding of energy products and services.
• Work closely with other departments for effective resolutions.
• Promote customer web portal and energy-saving solutions.
• Experience in a fast-paced customer contact environment.
• Strong written and verbal communication skills.
• Confident in handling objections.
• Hybrid working model with flexibility.

Requirements

• Experience in customer service or contact environments.
• Excellent communication skills.
• Ability to handle objections confidently.
• Strong understanding of energy products.
• Team player with a focus on customer satisfaction.
• Willingness to learn and adapt.
• Ability to work in a hybrid model.

Benefits

• Global impact with opportunities to explore new markets.
• Flexible working options, including remote work.
• Commitment to diversity and inclusion.
• Supportive team environment.
• Work-life balance prioritization.