Billing & Supply Debt Executive - 6 Month FTC - Remote

Overview

You will play a critical role within the Electricity Industry Operations team, focusing on investigating and resolving billing and supply issues that lead to inaccurate or fictitious debt on customer accounts. Working closely with Billing, Debt, Settlement, and Metering teams, you will review, validate, and correct customer accounts to ensure billing accuracy and full compliance with industry, regulatory, and contractual requirements. Your attention to detail and analytical approach will directly contribute to improved customer outcomes and confidence in our billing processes.

In Short

• Investigate and resolve billing and supply issues
• Engage with customers via phone and email
• Ensure billing accuracy and compliance
• Analyze customer account data for discrepancies
• Implement corrective actions and track progress
• Set up payment arrangements for customers
• Work with Billing, Debt, Settlement, and Metering teams
• Contribute to improved customer outcomes
• Flexible working options available
• Part of a globally-minded team

Requirements

• Experience in data quality roles within a utilities provider
• Experience in collecting outstanding debt on customer accounts
• Understanding of data quality impact on financial performance

Benefits

• Global impact with opportunities for expansion
• Flexible working arrangements
• Commitment to diversity and inclusion