Customer Solutions Analyst - Spanish - Remote

Overview

As a Customer Solutions Analyst, you will provide exceptional technical support and customer service to SiteMinder customers globally, utilizing your bilingual skills in English and Spanish.

In Short

• Develop strong customer relationships through exceptional support.
• Identify and resolve customer support and configuration requirements.
• Log all customer issues accurately in the CRM tool.
• Participate in product enhancement and training sessions.
• Test compatibility of new features with existing products.
• Provide innovative feedback to improve products and systems.
• Keep up-to-date with technical developments.
• Identify and improve support processes.

Requirements

• High level of customer service and analytical skills.
• Technical knowledge from a hotel background is a plus.
• Fluent in English and Spanish with excellent communication skills.
• Strong problem-solving and troubleshooting skills.
• Excellent organizational and time management skills.
• Ability to prioritize tasks in a high-pressure environment.
• Experience in a high-volume telephone-based environment.
• Ability to manage remote working effectively.

Benefits

• Hybrid working model (in-office & from home).
• Mental health and well-being initiatives.
• Paid birthday, study, and volunteering leave.
• Sponsored social clubs and team events.
• Investment in personal growth and training for advancement.