Customer Onboarding Specialist - Remote

Overview

As our Customer Onboarding Specialist, you provide software training to our hotel customers across Europe via screenshare, chat, and phone. You'll use an engaging and informative style to ensure our customers understand how to use the products and benefit from all its features.

In Short

• Qualify customer requirements and prepare for product implementation
• Deliver high standard customer training via digital communication
• Communicate support procedures to ensure customer satisfaction
• Take ownership of customer problems and resolve issues
• Drive customer projects forward and meet objectives

Requirements

• Fluent in German (min. C2) and English
• Proven customer service experience
• Tech savvy with knowledge of technology
• Goal-oriented and target-driven
• Focus on customer experience
• Experience in hotel industry or SaaS is a plus

Benefits

• Equity packages for sharing in growth
• Hybrid working model (3 days in office)
• Investment in personal growth and career pathway
• Private health insurance
• Collaborative culture
• Co-working community events and discounts
• Referral bonus for new talent
• Generous parental leave policy
• Paid birthday, study, and volunteering days off
• Fun quarterly social and team events