Customer Success Manager, Strategic - Remote

Overview

As a Customer Success Manager, Strategic at Similarweb, you will leverage your industry expertise and knowledge of Similarweb’s solutions to drive continuous value for international accounts.

In Short

• Manage long-term customer relationships with 10-20 international accounts.
• Understand client challenges and business priorities to drive data adoption.
• Collaborate with sales and account managers to develop strategies.
• Consult with stakeholders on product engagement and data adoption.
• Create and deliver client workshops and training sessions.
• Analyze customer data adoption and market trends.
• Contribute to the global Client & Employee Success organization.
• Provide strategic input to enhance sales and account management.
• Identify opportunities for content recycling for marketing.
• Participate in internal education sessions.

Requirements

• 7+ years of relevant experience.
• Passion for digital marketing and trends.
• Experience producing client-facing materials.
• Skilled in Excel and PowerPoint.
• Excellent problem-solving skills.
• Ability to work in a fast-paced environment.
• Growth mindset.
• Multilingual skills are a plus.
• Experience with Similarweb is a plus.
• Consulting experience across industries is a plus.

Benefits

• Competitive salary and benefits package.
• Medical, dental, and vision insurance.
• 401K plan and potential equity.
• Employee stock purchase plan.
• Paid sick and parental leave.
• Opportunities for career growth.
• Inclusive workplace culture.
• Regular team outings and happy hours.
• Open dialogue for big ideas.
• Commitment to diversity and inclusivity.