Player Support Representative (Technical Support) - Remote

Overview

We are seeking a detail-oriented, empathetic, and tech-savvy Player Support Agent to join our growing team. This role focuses on delivering exceptional technical support to our gaming community across various platforms and channels.

In Short

• Respond promptly to player inquiries via email, chat, and callback.
• Diagnose and troubleshoot player problems efficiently.
• Guide users through product features and functionality.
• Ensure consistent support quality by adhering to established standards.
• Collaborate with team members for optimal support outcomes.
• Adapt to flexible scheduling based on client requirements.
• Attend daily meetings for policy updates and self-upskilling.
• Maintain service-level agreements (SLAs) and performance KPIs.
• Document recurring technical issues for escalation.
• Deliver support with professionalism and empathy.

Requirements

• Passion for video games.
• Excellent communication skills.
• Strong technical troubleshooting abilities.
• Minimum typing speed of 25 WPM.
• Ability to work flexible hours, including 30-minute intervals.
• Must be a registered Freelancer/Individual Contractor.

Benefits

• Flexible work schedule.
• Paid pre-project training.
• Opportunity to work with a global team.
• Potential for future project opportunities.