French Player Support Advocate - Remote

Overview

As a French Player Support Advocate, you will represent our brand by delivering top-tier support to gamers and loyal customers, ensuring a seamless and positive customer experience.

In Short

• Deliver exceptional customer support to gamers.
• Respond to customer queries with attention to detail.
• Resolve technical issues related to gaming.
• Communicate effectively within a dynamic team.
• Work UK hours while based remotely.
• Provide solutions while maintaining confidentiality.
• Identify trends in customer queries.
• Full training provided with career progression opportunities.
• Fluency in French and conversational English required.
• Experience with gaming preferred.

Requirements

• Fluency in French & conversational in English.
• Strong attention to detail and communication skills.
• Proactive and collaborative in a multilingual team.
• Logical thinking with problem-solving skills.
• Patience and high concentration levels.
• Experience with PC/console gaming is a plus.
• Comfortable discussing technical issues.
• IT literacy or experience in Customer Service/Technical Support beneficial.
• Ability to multitask across chats, emails, and calls.
• Passion for delivering the best customer experience.

Benefits

• Attractive remuneration and holidays.
• Regular team competitions with prizes.
• Inclusive community with a dedicated wellbeing programme.
• Flexible working schedules and a fun environment.
• Opportunity to work with leading technology and creative minds.
• Global multi-lingual workforce with training and promotion opportunities.