Email Technical Support Specialist - Remote

Overview

The Email Technical Support Specialist is responsible for supporting customer service operations by evaluating and implementing changes based on customer feedback and issues.

In Short

• Support the customer service operations.
• Evaluate, monitor, and analyze results.
• Implement changes based on evaluations.
• Respond to player issues via chat and email.
• Assist with password resets and other inquiries.
• Work on a shifting schedule.
• Available 365 days a year.
• Support required on weekends and holidays.

Requirements

• Strong communication skills.
• Ability to work in a fast-paced environment.
• Experience in customer service preferred.
• Technical knowledge related to email systems.
• Problem-solving abilities.

Benefits

• Opportunity to work in a dynamic team.
• Flexible work hours.
• Supportive work environment.
• Potential for career growth.