Brazilian Portuguese Player Support Advocate - Remote

Overview

As a Brazilian Portuguese Player Support Advocate, you will represent our brand by delivering top-tier support to gamers and loyal customers in a global, multilingual environment.

In Short

• Deliver excellent customer support to gamers.
• Respond to queries with attention to detail and professionalism.
• Resolve technical issues via live chat and telephone.
• Work within a dynamic team structure.
• Identify trends in customer queries.
• Work UK hours and shift patterns.
• Full training provided.
• Career progression opportunities available.
• Remote working with flexible schedules.
• Supportive and inclusive work environment.

Requirements

• Fluency in Brazilian Portuguese & English.
• Strong attention to detail and communication skills.
• Self-motivated and proactive.
• Logical thinking and problem-solving skills.
• Experience with PC/console gaming is a plus.
• Comfortable discussing technical issues related to gaming.
• IT literacy and tech-savviness beneficial.
• Ability to multitask effectively.
• Passion for delivering the best customer experience.

Benefits

• Attractive remuneration and holidays.
• Regular team competitions and social activities.
• Inclusive community focused on employee wellbeing.
• Remote/homeworking opportunities.
• Collaborative team environment with global colleagues.
• Learning and growth opportunities in the gaming industry.