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Brazilian Portuguese Player Support Advocate - Remote

Posted 15 weeks ago
Customer Service
Full Time
Worldwide

Overview

As a Brazilian Portuguese Player Support Advocate, you will represent our brand by delivering top-tier support to gamers and loyal customers in a global, multilingual environment.

In Short

  • Deliver excellent customer support to gamers.
  • Respond to queries with attention to detail and professionalism.
  • Resolve technical issues via live chat and telephone.
  • Work within a dynamic team structure.
  • Identify trends in customer queries.
  • Work UK hours and shift patterns.
  • Full training provided.
  • Career progression opportunities available.
  • Remote working with flexible schedules.
  • Supportive and inclusive work environment.

Requirements

  • Fluency in Brazilian Portuguese & English.
  • Strong attention to detail and communication skills.
  • Self-motivated and proactive.
  • Logical thinking and problem-solving skills.
  • Experience with PC/console gaming is a plus.
  • Comfortable discussing technical issues related to gaming.
  • IT literacy and tech-savviness beneficial.
  • Ability to multitask effectively.
  • Passion for delivering the best customer experience.

Benefits

  • Attractive remuneration and holidays.
  • Regular team competitions and social activities.
  • Inclusive community focused on employee wellbeing.
  • Remote/homeworking opportunities.
  • Collaborative team environment with global colleagues.
  • Learning and growth opportunities in the gaming industry.
side logo

side

Side is a dynamic and innovative company dedicated to providing exceptional player support in the gaming industry. With a focus on customer service and technical support, Side seeks passionate individuals who are eager to contribute to a seamless and positive experience for gamers worldwide. The company offers fully paid training and opportunities for career advancement, allowing employees to grow into various roles such as Tier 2 Advocate, Language Specialist, or even Game Master. Operating remotely, Side emphasizes a collaborative team environment where attention to detail and professionalism are paramount in addressing customer queries and resolving technical issues.

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