Strategic Customer Partner, Insurance Technology - Remote

Overview

As a Customer Success Manager at Shift Technology, you will play a crucial role in engaging customers to drive adoption of AI-powered insurance solutions, ensuring their ongoing satisfaction and retention.

In Short

• Drive retention and growth of clients in the insurance sector.
• Enable successful roll-out of Shift technology solutions.
• Maintain communication with insurance leaders about adoption trends.
• Collaborate with internal teams to support customers.
• Identify opportunities for product usage improvements.

Requirements

• 5+ years of experience in the insurance industry or SaaS managing key accounts.
• High interpersonal skills for relationship building.
• Excellent communication skills.
• Able to adapt in a fast-paced environment.
• Fluent in French and English.

Benefits

• Flexible remote and hybrid working options.
• Competitive salary with performance-based variable component.
• Company equity.
• Focus Fridays for personal growth.
• Generous PTO and paid holidays.
• Mental health benefits.
• Paid volunteering days.