Technology Strategy Lead for Customer Support - Remote

Overview

At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations.

In Short

• Join a dynamic, forward-thinking team driving innovation in BILL’s CXO Systems Strategy.
• Develop and lead the technology strategy for the Customer Support organization.
• Provide consultation and advice to senior leadership on complex business challenges.
• Lead cross-functional technology initiatives.
• Collaborate with a team to make a tangible impact on the future of business.
• Foster creativity, collaboration, and continuous learning.
• Work in a fast-paced, ever-changing environment.
• Contribute to building a diverse and inclusive workplace.
• Ideal candidates have experience in solution architecture and program management.
• Fintech industry experience is a plus.

Requirements

• Bachelor's degree in Computer Science, Information Systems, Business Management, or a related field.
• 12+ years of experience in technical product management, Salesforce, consulting, or internal tool development.
• Extensive experience with Salesforce Service Cloud and Experience Cloud.
• Strong understanding of system functions and integrations.
• Excellent communication and collaboration skills.
• Customer-focused with a knack for understanding needs.
• Proven ability to align team and project objectives with business goals.
• Fintech industry experience is a plus.

Benefits

• 100% paid employee health, dental, and vision plans.
• HSA & FSA accounts.
• Life Insurance, Long & Short-term disability coverage.
• Employee Assistance Program (EAP).
• 11+ Observed holidays and wellness days.
• Employee Stock Purchase Program with discounts.
• Wellness & Fitness initiatives.
• Employee recognition and referral programs.
• And much more.