Cloud Operations Specialist - Remote

Overview

The future of insurance starts with AI. To date, Shift Technology's AI-powered products have benefitted more than 300 million policyholders globally by reducing underwriting risk, identifying more fraud, and automating critical tasks throughout the claims process. Shift harnesses the power of AI to enable the world’s leading insurance organizations to make better decisions. Our products help insurers improve operational efficiency, reduce costs, and deliver superior customer experiences to their policyholders. Our culture is built on innovation, trust, and a drive to transform the insurance industry by imagining and innovating solutions that impact insurers and their customers - like you! We come from more than 50 different countries and cultures and together we are creating the future of insurance.

In Short

• Manage support tickets (changes, requests, incidents, etc.) and escalate to the appropriate resolution level.
• Ensure that the Incident management process is running as expected, and that the incidents are handled in a timely and efficient manner.
• Monitor alerts and follow their evolution, escalate as needed.
• Manage cloud infrastructure (Azure, AWS, and OVH) and take care of the infrastructure backup and the backup checks.
• Maintain Linux and Windows systems, network, and security software/equipment.
• Apply security patches to the entire IT infrastructure.
• Deploy new client projects and infrastructure based on established requirements.
• Manage day-to-day infrastructure work and ensure that servers are compliant with security policies.
• Cultivate great co-worker and client relationships.
• Available to work during weekends based on the team’s rotation schedule. (1 in 3 weekends)

Requirements

• Knowledge and experience working with cloud computing - e.g. Azure or AWS or GCP
• Networking and firewall expertise - VLANs, Zone based firewalling, IPSec VPN, SSL VPN, URL filtering, IDPS
• Proficiency in Windows, Office, and Active Directory is required
• Infrastructure security experience - Patch and vulnerability management
• Backup knowledge and experience
• Experience with Infrastructure-as-Code (IaC) tools, such as Terraform or CloudFormation or ARM, for deploying and managing cloud resources. (good to have)
• Familiarity with Kubernetes for container orchestration (good to have)
• Understanding of cloud cost management and optimization techniques, including resource tagging, reserved instances, and usage analytics. (good to have)
• Familiarity with monitoring and logging solutions, such as Grafana (good to have)
• Experience with Jira ticketing system and Confluence (good to have)
• Familiarity with DevOps methodologies and tools, such as Git, Jenkins and Ansible, for automating software delivery and infrastructure management. (good to have)
• Knowledge of compliance standards and regulations, such as GDPR, HIPAA, and SOC 2, and experience implementing controls to meet these requirements. (good to have)

Benefits

• Flexible remote and hybrid working options
• Competitive Salary and a variable component tied to personal and company performance
• Company equity
• Focus Fridays, a half-day each month to focus on learning and personal growth
• Generous PTO and paid holidays
• Mental health benefits
• 2 MAD Days per year (Make A Difference Days for paid volunteering)