Technical Account Manager - Remote

Overview

As a Technical Account Manager, you will be the expert in our solutions and a trusted advisor to our clients. You will be responsible for maintaining and strengthening client relationships, as well as supporting clients through the implementation of SHIELD’s solutions.

In Short

• Advise on technical support and product adoption for clients in line with pre-sales, post-sales and the renewal processes
• Work closely across the different teams in SHIELD to provide prompt and professional troubleshooting for any technical challenges faced by clients
• Ability to stand in the client's shoes and dedication to drive high level of client satisfaction
• Perform regular technical account reviews, product trainings and on-site visits to provide insights and analytics for clients
• Assist clients in their upgrades and migration by providing technical support to ensure long-term success
• Be the trusted technical advisor our clients seek and work with the SHIELD product and engineering teams to manage clients’ feature request prioritization
• Pro-actively advocate for SHIELD’s product adoption by identifying opportunities in which our product can better fit with clients’ needs and technology

Requirements

• Strong communication skills
• Experience in client management
• Technical background in software or IT
• Ability to work collaboratively across teams
• Problem-solving skills

Benefits

• Opportunity to work with global clients
• Dynamic work environment
• Professional development opportunities