Customer Care Specialist with Swedish - Remote

Overview

The Customer Care Specialist with Swedish will provide support to customer inquiries related to the OnTrack project, ensuring effective communication and workflow management.

In Short

• Provide support to customer inquiries via calls, emails, and chats.
• Analyze and process customer claims.
• Ensure effective process workflow and meet client expectations.
• Assist customers in navigating the portal for data submission.
• Manage documents and information received from clients.
• Coordinate with inspection centers and various SGS departments.

Requirements

• Proficiency in Swedish at a minimum B2 level.
• Proficiency in English at a minimum B2 level.
• Good knowledge of Microsoft 365 environment.
• Ability to multitask and maintain work organization.
• Developed interpersonal skills and customer-oriented attitude.
• Analytical skills and attention to detail.

Benefits

• Development opportunities in an international environment.
• Contract of employment with regular business hours.
• 100% remote work or hybrid system available.
• Full initial training and constant support.
• Semi-annual performance-based bonuses.
• Additional benefits package including medical care and training funding.