Technical Consultant - ServiceNow Customer Service Management - Remote

Overview

The Customer Outcomes Senior Technical Consultant is responsible for configuring the ServiceNow Platform based on leading practices to provide solutions that achieve customer outcomes.

In Short

• Participate in workshops with customers to assess and establish future-state processes.
• Design and deliver ServiceNow solutions with a focus on long-term success.
• Provide oversight and unit testing of code developed by partners or customers.
• Advise customers on leveraging ServiceNow capabilities to improve business processes.
• Guide customers in completing necessary documentation.
• Provide feedback to product development based on customer experiences.
• Maintain skills and certifications in ServiceNow.

Requirements

• Experience in integrating AI into work processes.
• At least 8 years of consulting experience.
• Strong understanding of Customer Service and/or Field Service processes.
• Experience in converting business requirements to configuration requirements.
• Excellent communication and presentation skills.
• Ability to analyze and recommend strategies based on business priorities.
• Strong interpersonal skills and customer-centric attitude.

Benefits

• Flexible work environment.
• Opportunity to work with a global market leader.
• Continuous learning and development opportunities.