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Technical Consultant - ServiceNow Customer Service Management - Remote

Posted 18 hours ago
All others
Full Time
TX, USA

Overview

The Customer Outcomes Senior Technical Consultant is responsible for configuring the ServiceNow Platform based on leading practices to provide solutions that achieve customer outcomes.

In Short

  • Participate in workshops with customers to assess and establish future-state processes.
  • Design and deliver ServiceNow solutions with a focus on long-term success.
  • Provide oversight and unit testing of code developed by partners or customers.
  • Advise customers on leveraging ServiceNow capabilities to improve business processes.
  • Guide customers in completing necessary documentation.
  • Provide feedback to product development based on customer experiences.
  • Maintain skills and certifications in ServiceNow.

Requirements

  • Experience in integrating AI into work processes.
  • At least 8 years of consulting experience.
  • Strong understanding of Customer Service and/or Field Service processes.
  • Experience in converting business requirements to configuration requirements.
  • Excellent communication and presentation skills.
  • Ability to analyze and recommend strategies based on business priorities.
  • Strong interpersonal skills and customer-centric attitude.

Benefits

  • Flexible work environment.
  • Opportunity to work with a global market leader.
  • Continuous learning and development opportunities.
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ServiceNow

ServiceNow, founded in 2004 in San Diego, California by visionary engineer Fred Luddy, has grown into a global market leader in innovative AI-enhanced technology. With a customer base exceeding 8,100, including 85% of the Fortune 500®, ServiceNow offers a powerful cloud-based platform that connects people, systems, and processes. The company is dedicated to empowering organizations to work smarter, faster, and better, and is on a mission to make the world work better for everyone.

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